how we work – transparency

Clients often tell us how they lost confidence in PR due to a past agency’s lack of feedback, common sense and accountability. At Hornby Whitefoot PR, in addition to the planning, reporting and communication tools, we ensure transparency and accountability in a number of ways, to ensure you know exactly what has been actioned, what the outcomes are, and are confident your budget is being used wisely:

Itemised invoices Every invoice you receive will detail every action we undertook, and the time spent on each action, job by job, so you can see how your budget is being optimised.

Job trackability All client activities are allocated an individual job number, so you can track spend by job if needed, and we can also easily pinpoint past activities from our systems.

Approvals Everything we do or purchase for you will only be actioned with your pre-approval and/or copy sign-off.